• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎10-20-2020 06:45 AM

HP Recommended
Product: LaserJet Pro MFP M426dw
Operating System: Microsoft Windows 10 (64-bit)

Hi, 

 

I would appreciate if someone could help me with scanning issue I have with my M426dw.

 

When I make first scan/copy from a flatbed, just after powering on the printer, all is scanned perfectly. BUT, from 2nd scan/copy on, it seems scanner mechanism is moved back a little so the scanning starts actualy before glass starts, and ends before page ends, do the copy is out of the area.

 

To me, it looks like it needs some kind of scanner calibration. BTW, under "administration" there is no "calibration" option available.

 

FYI, scanning from feeder works completely normal.

 

I would appreciate any support on this.

 

Thanks

Category:
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.