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- Mac address is all zeroes (hp 5230)

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01-19-2021 09:31 AM - edited 01-23-2021 10:37 AM
Printer does not find router. Also mac address is all zeroes 00-00-00-00-00-00 (sometimes it changes to other but then back to zeroes, and never connect to my network).
This started after removing the color cartridge (printer was printing normally, than shows error because of empty cartridge and when i ejected it , printer lost connection).
And worked from yesterday 9PM to today around 3PM. Don't connect again...
The printer does not find my network or my neighbors' network, regardless of whether I am looking in the 5hgz or 2.5ghz band.
Edit: I don't know how, but it has found my network (and showed networks from my neighbors) i have connected to it, everything seemed ok, but when i tried to search my printer through hp smart app, it said, that printer can't be found. So i went to the printer and it was already disconnected again and can't connect again.
It connected next day by itself but now i am having this problem:
