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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎06-14-2021 12:17 PM

HP Recommended
Product: Laser jet pro m404dw
Operating System: macOS 11.0 Big Sur

Help!

I updated by Mac on the weekend and my printer started acting out. At first it wouldn't print duplex and would constantly jam. Then it would only do the first two pages. Now it won't print at all. At one point there were some error messages and now when it jams several of the buttons flash but the screen itself is blank with no error message listed.  I followed all the protocols for clearing it, turning it off, unplugging it from the source as well as the cord from the machine itself. I've uninstalled it and reinstalled the printer in the printer setting under system preferences on several occasions. I've tried updating the drivers but it appears that nothing is as high as 11.4 (the OS listed in the drop down is 11.2).  I'm stuck. I need it for work. The printer is only 4 months old - an upgrade from an older epson that was bleeding my drive on printer cartridges but never once had a mechanical issue  or software issues in the years that I had it. I'm not impressed. I've already dedicated a lot fo time to trying to fix this. Any insights would be helpful .Reaching a human at  HP seems daunting if not impossible. Help!!!

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