My printer will not print using 3rd party toner since upgrading the firmware

[ChrisC-VA]

Since I know HP resources monitor this board I would like to ask why in the world would you treat your customers this way and prevent them from using your products unless we pay a ridiculous premium to buy your toner?  Are you really that tone deaf to your customer base?  You have decades long loyalty in most of your customers that you are willing to gamble for something so petty...I am appalled.  In this time of customer experience, it is mind blowing that someone at HP thought this was a good idea for retention.  Obviously, a decision made only to increase the bottom line at the expense of your customers, ones I guess don't care if you keep.

Please don't patronize me that this is for quality of printing and maintenance, as my printer has work flawlessly with 3rd party toner for multiple years.

I would ask HP to provide 1 of three things to all of us.  A new firmware release that removes this draconian limitation so that we can all print and use whatever toner we like, or supply the previous firmware so we can all go back to where we were and print, or try selling your toner at a competitive price.

I look forward to your timely response, and if you cannot help me and the others in the next couple days you have lost another customer for life.

Thanks