• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎10-12-2021 08:43 PM

HP Recommended
Product: Officejet 5200
Operating System: Mac OS X 10.11 El Capitan

Hi.
I bought an Officejet 5200 series for my Imac a bit over a year ago. Its worked fine until i think there was a software/Driver update and it stopped working. B+W would work but Colour would not. From what i can understand after much perusing. This update had made my printer incompatible with my OS 10.11.6 (El Capitan) and the software has been telling me to update my OS. This is NOT an option for me as i have several thousand dollars of older software which works perfectly for my needs now which would become INCOMPATIBLE were i  to upgrade my OS. From other support forums I've read, an HP employees has stated older versions of the HP Smart software are not available?!   However, this seems to be the only solution for me, I'm fairly sure Hewlett Packard cannot and does not want to FORCE my almost new Printer into premature obsolescence? if someone could please direct to me to a solution to this, it would be MUCH appreciated! 
Thank You!

Category:
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.