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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-23-2018 02:30 PM

HP Recommended
Product: 6L
Operating System: Microsoft Windows 10 (32-bit)

Please help me with this 6L internal problem of not being able to print a self-test page.   The Ready light is on and all other lights are off.  When I press Front Panel button or click to print a self-test page on the diagnostic screen of Troubleshooter, all three lights of printer come on in a solid color.    

 

I unplug the power cord to empty the buffer.  I reattach the power cord, and the Ready Light comes on and the other two lights are off.  When I attempt to print a self-test page, the same error occurs of all three lights remaining on.

 

Please help.

 

Sincerely,

 

George.

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