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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-23-2018 08:28 AM

HP Recommended
Product: HP Envy X360
Operating System: Microsoft Windows XP

When I go to print, JetAdvantage won't validate my office printer which is a Sharp MX5050N copier.  I've rebooted both the computer and the copier several times to no avail.  

 

This isn't the first time it has happened.  But it is the first time that I haven't been able to resovle it by rebooting.  We only have one printer in the office.  I don't need JetAdvantage.  It slows the printing process down and has caused a great deal of frustration for me.  I would prefer to disable it. 

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