• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
From questions to kudos — grow your reputation as a tech expert with HP Support! Click here to sign up.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎06-09-2021 04:57 AM - edited ‎06-09-2021 05:06 AM

HP Recommended
Product: OfficeJet Pro 6970 All-in-One

Since a while now my OfficeJet Pro 6970 shows a "Printer Error" after some hours being switched on. The error just says:

"Printer Error - There was a problem with the printer. Switch printer off and on again." (translated from german). There is no error code or something. If I restart the printer, the same will happen again some hours later. I ran the diagnostics tool, but didn't find anything. The firmware version is MCP2CN2109AR, so should be up-to-date.

 

And if it is online it currently doesn't print blue, although I replaced the cartridge several times now (provided by HP InstantInk). Sometimes it works, if i run the cleaning process at least twice, but after some pages it doesn't print blue anymore.

Category:
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.