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‎07-16-2019 05:39 PM - last edited on ‎07-16-2019 05:43 PM by Retired

HP Recommended
Operating System: Unknown

I had this same issue. Message just said there was a printhead problem and wouldn’t try to print. I used qtip dipped in alcohol and cleaned each color on the printerhead after removing the ink cartridges.

Restarted printer & the message left. 

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