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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-17-2021 05:29 PM - last edited on ‎03-19-2021 08:19 AM by Retired

HP Recommended
Product: HP Officejet Pro 8500A Plus e-All-in-One Printer - A910g
Operating System: Microsoft Windows 7 (64-bit)

Hello, I have an out of warranty, HP Officejet Pro 8500A Plus e-All-in-One Printer - A910g printer.

 

Initially, it began to print lighter and lighter pages, then it would print OK for a few sessions, the printing continued to be more and more sporadic, until now it basically doesn't print at all.

 

It usually won't print anything-clean pages, if it does it's only a partial page that is very faintly printed, so light, it can be barely be seen...

 

I have replaced the print heads once, and then the partially used ink cartridges with brand new ones.... 

 

I have ran the clean print head cycle in its entire step up cycle, at least 6 times and this has not helped AT ALL.

 

Test sheets after the cleaning cycle are blank 99% of the time. 

 

There has never been any print error messages, and has been hooked up to the same system since it was purchased.

 

I want to keep this printer and need to know how to fix it, or where can I take the printer to have it repaired. 

 

Serial Number - [Personal Information Removed]; Product Number - CM756A

Thank you in advance.

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