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‎02-05-2020 03:00 PM

HP Recommended
Product: HP DesignJet T2500
Operating System: Microsoft Windows 10 (64-bit)

I have an HP DesignJet T2500 large format color printer/scanner that will not print due to an error message stating that the cartridges are expired.  The cartridges are half-to-mostly full, and the toner is not compromised; the printer is in a controlled environment.  We can print anything that is still in the job queue, but cannot add any new prints without getting the error.

I see no way to acknowledge or bypass the error without actually changing out the cartridges.  I tried pulling and reinserting the expired ones, but same result.

Any suggestions to bypass the error?

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