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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎12-11-2018 11:45 AM

HP Recommended
Product: PageWide Pro 477dw
Operating System: Microsoft Windows 10 (64-bit)

I receive the error "There's a problem with this drive. Scan the drive to fix it" whenever I insert a USB flash drive used for "Scan to USB" on our new PageWide Pro 477dw. I've had an HP service engineer onsite for another issue, and he received the same error using his USB flash drive and plugging it into his laptop. It's as if the printer doesn't properly close the file after writing it to the USB. Is anyone else having this issue?

 

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