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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎07-10-2017 03:58 AM - edited ‎07-11-2017 03:53 AM

HP Recommended
Product: HP Photosmart Premium C309g-m
Operating System: Microsoft Windows 10 (64-bit)

[ SOLVED ] Prior software downloaded earlier did the trick.

I wanted to install an older printer on my brand new HP Omen laptop.

HP Photosmart Premium C309g-m (S/N MY9761H15X)

The original installation disk is not working on the New Laptop (Windows 10).


The software offered on the HP site for the C 309g offers no options. It just executes the executable:

"PS_AIO_06_C309g-m_140_408-5.exe"


Missing after the installation are two essential functionalities:

1) HP Solution Center

2) OCR software (I.R.I.S.)

 

As far as the OCR is concerned.
It was included with the HP Pro 6970 (S/N TH68832289) I bought earlier this week, as well as with my much older, and still in use, HP OfficeJet Pro 6970 (S/N CN879CV2Y9).

I registered with I.R.I.S. but all they now offer is a page to upgrade to a payable version.

No support or solutions whatsoever.

 

I do not know how to activate the OCR funcitionality for the C309g-m (original installation CD not working).

Probably also because the toolbox: HP Solution Center is unavailable.

 

I called support where it was suggested I use this forum to obtain the extensions needed to make the printer work as it was intended.

So please help and thanks in advance.

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