• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎12-07-2017 07:26 AM

HP Recommended
Product: HP Color Laserjet 3600n
Operating System: Mac OS X 10.8 Mountain Lion

I replaced the fuser in an HP Color Laserjet 3600n yesterday with a new one. After the replacement, we started to print some jobs and the pages were coming out totally black on one side and a mixture of black and white on the other. I cleaned off the inside black screen that goes up against the toner cartridges and also cleaned the rollers on each toner cartridge of excess toner; howere, for the most part the pages kept coming out black although some of the pages showed some type print but were very dark grey. I did this a couple of times as I thought that if I sent paper through the printer that it would eventuall work its way through the issue, however, that didn't happen.

 

Is this a sign of a bad fuser?

Any advise on how to resolve this issue or additional troubleshooting?

 

Thanks in advance for your assistance,

Joseph 

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.