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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎07-13-2020 08:04 PM

HP Recommended
Product: DesignJet T2530 PS
Operating System: Microsoft Windows 10 (32-bit)

Hello good night, for a few months my MFP has asked for the change of heads, after many attempts I had the bad idea of ​​activating the purge of tubes, which ended with the only solution to change the head for a new one price because it was expired in April 2019), with this skip the purge step but the errors of the head change continue. The funny thing is that if we cancel the head change and enter the service utility and print the head test, or we perform the alignment, everything is perfect both in the print quality and in the alignment, the other passes that are made by cleaning the encoder, car voltages test, eepron reset, this problem is seen to be VERY recurring in the model. I WOULD LIKE TO CONTACT ANY HP OFFICER because they should already have this problem resolved, but in my area I cannot find the qualified personnel, I am going to attach some images and the log. I will infinitely APPRECIATE any help you can get me out of this crossroads.

The inks used are not original, does that influence the process? Thank you very muchSin título-1.jpgSin título-2.jpgWhatsApp Image 2020-07-13 at 22.04.11.jpegWhatsApp Image 2020-07-13 at 22.04.10.jpegWhatsApp Image 2020-07-13 at 22.03.35.jpeg

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