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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎08-09-2020 06:09 PM

HP Recommended
Product: HP Officejet Pro 6968
Operating System: Microsoft Windows 10 (64-bit)

After much troubleshooting, I have come to realize that there is no fix to this problem and the only solution offered by HP is to purchase a new printer. What I don't understand is: Why, if employees are claiming this is a hardware issue and a seemingly frequent one, has HP not offered a part replacement if out of warranty??? Instead, they direct us to purchase a new printer and offer a printer recycle program??? Does this mean they take OUR money and then repair OUR printer with a minor fix, only to send it as a replacement printer for warranty replacements??? This is absurd!!!

 

HP does not stand by their product. They offer a bunch of gimmicky support services to lure us in. I cannot believe that I have fallen prey to this terrible service. I cannot believe that I have been paying for HP Insta-Ink all this time because I didn't get around to contacting support. I wanted to avoid the "hassle" of canceling and then reinstating after I found time to troubleshoot my printer . This is not HP's fault. This is my own consumer stupidity!!! Please do not fall for this trap!!!

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