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‎07-21-2018 12:42 PM - edited ‎07-21-2018 01:36 PM

HP Recommended
Product: HP DeskJet3052A
Operating System: Microsoft Windows 7 (64-bit)

I ran Windows update and I am unable to print from Windows Office.  Printer status shows "idle".  However,  I am able to print a test page and able to print pdf files.  I have uninstalled the printer and did a reinstall with the disk and status still idle.  I uninstalled again and reinstalled using website.  In both these cases, it showed install using USB successful and driver download successful.  Printer status still shows "idle".   I ran Print & Scan Doctor from HP Support and it detected a problem with the driver.  Again, uninstalled and reinstalled to no avail.  Help!

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