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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎06-08-2021 11:17 AM

HP Recommended
Product: HP Color LaserJet 3600N
Operating System: Microsoft Windows 10 (64-bit)

Hello,

 

I have been tasked with setting up a printer and am running into an error any time I try printing from said device.

 

The printer is a HP Colour LaserJet 3600N. It was previously setup in my office and assigned static network settings, so when I power it on and connect it to the network via ethernet cable I can access the devices webpage and everything appears in order.

 

Though, when I try printing anything from this printer (word doc, PDF, test page) I get two pages printed, one blank and the next with the following error:

 

PCL XL error

Subsystem: KERNEL

Error: IllegalTag

Operator: 0x77

Position: 5

 

From what I've been able to gather on this error, it has to do with a corrupted driver. The issue I am having with that is I cannot find a driver for this device anywhere at all. The HP site has this product and a downloadable USB driver, but I don't believe that's actually a driver as I cannot chose to use that to install on the printer as a driver since it's an msi file which doesn't do anything once run.

 

From the properties of this device I tried to do the windows download to find the proper HP driver, but unfortunately it doesn't have a 3600N driver, there are 2000 and 4000 drivers for the exact same model, but not 3600N. I tried a couple close enough to it but that ended up not working altogether.

 

Hoping someone can help me out. Currently, I am running a HP LaserJet 400 driver which I know isn't correct, but that was what was already on the device.

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