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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎01-24-2019 07:17 AM

HP Recommended
Product: HP Laser Jet P1505
Operating System: Mac OS X 10.9 Mavericks

One of our users is working from home  on a MAC (OSX V10.9.5) and is using RDP to remotely connect to our Terminal Server hosted in Azure (Windows Server 2016 Datacenter).

The printer they are using at home is an HP Laser Jet P1505: https://i.imgur.com/bX5eyzb.png

The main issue is that the printer is not redirecting to the remote session.

As you can see, "Forward printing devices" is enabled: https://i.imgur.com/jX0UeaW.png


From the MAC you can see the driver is "1.6.1": https://i.imgur.com/9jB2OFm.png


But when you go to HP's site, the driver is unavailable and must be installed from the operating system: https://support.hp.com/us-en/drivers/selfservice/hp-laserjet-p1500-printer-series/3435666/model/3435...

On the server, in print management, the driver was added: https://i.imgur.com/VrcWM2y.png , but it may be an issue that its different versions than the OS one.

 

Is the resolution to this to install the same driver on both the server and the MAC? What driver should I use on both?

 

Thank you very much for all your help!!

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