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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎10-26-2021 08:58 AM

HP Recommended
Product: ColorLaserJet MFP M282-M285
Operating System: macOS 11.0 Big Sur

My printer stopped scanning yesterday, and I have since spent 2 hours reading support boards to attempt to resolve.

 

Symptoms: When I try and scan, an error message says "scanning is currently unavailable".  I can print from macbook and phone, but not scan from HP Smart. In HP Smart the printer status is showing as "unknown".  I have run a diagnose fix report which states "printer offline issue is not fixed". I have run a wireless diagnostic and the wireless diagnostics all pass, with excellent signal strength.     

 

I have taken the following actions: I have deleted and reinstalled HP Smart (multiple times).  I have restarted the printer (multiple times) I have removed printer from apple menu (multiple times)  I have combined all those things together (deleted HP smart, uninstalled printer on HP smart and Mac) which resulted in drivers being auto updated).  I have reset the wireless settings and reconnected to wireless network.  I have restarted macbook (multiple times).   

 

I have contacted support, but there is no way to contact HP in the UK - I wonder if anyone can help me to think of anything else I can do to resolve this!

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