Printer Status Unknown

[jawjahgal]

When I attempted to scan a doc, I received the error message Printer Offline.  I unplugged and plugged the USB in multiple times.  The driver was up to date.  I ran the troubleshooter.  The only recommendation was that I make the printer the default printer.  Otherwise, it showed that everything checked out.  Same offline message.  I rebooted the computer.  Same offline message.  I uninstalled and reinstalled HP Smart.  Initially it said Printer Online.  Then it took me through a lengthy and very flawed setup.  It said I had to set up an account in order to scan.  I attempted to do that but was repeatedly taken through the verification stage where I had to select the picture that was right side up.  No error message.  Was just hung up in the vicious cycle.  Finally got through that.  Message now says Printer Status Unknown.  I ran the Print and Scan Doctor and updated the software as recommended.  Still says Printer Status Unknown.  I was able to successfully scan one doc; however, moving from one step to the next was extremely sluggish.  The second doc scanned upside down with the image inverted at the bottom of the page.  Again, each step was sluggish.  The message still says Printer Status Unknown.  The app seems to be malfunctioning.  Prior to this incident, things had been working well.  This is not a new printer.  No other changes had been made.  Just a new issue.

I was advised in the community:  

In that case please use the regular Printer software to scan. Please download and install the software from here:

support dot hp dot com/in-en/drivers  

The only thing it gives me the option to download is the Bing Bar.   The issues I was having were occurring before I updated the software a few days ago.  

I posted the above reply a week ago and have received no response.