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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎12-04-2019 06:24 AM

HP Recommended
Product: HP LaserJet 4250
Operating System: Microsoft Windows 10 (64-bit)

Hello all,

 

I'm having an issue with a printer that is connected via USB. It shows that the printer is connected but when I go to a word document, it's not showing up as an option. Even on the device/printer page under control panel it won't let me print a sample page. I tried troubleshooting everything by unplugging the USB from PC and Printer, turning off the printer, and removing the printer under "Printer and devices."  The only way it detects the printer is if I unplug the usb and plug it back in. If I "add a printer" through printer/devices, it doesn't show up.  As far as drivers I have tried to download all of them and still doesn't work. The printer drivers/software on the HP page include, "Driver-USB, Driver-Universal Printer, Software-Universal Printer, and Firmware." Am I doing something wrong?

 

Thanks.

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