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‎06-14-2021 10:40 AM

HP Recommended
Product: HP Deskjet 4100 advance inkjet All-in-one printer
Operating System: Microsoft Windows 10 (64-bit)

Hi, 

My HP smart app isn't working properly. It worked fine for almost 2hours since I first connected. after that the app asked me to install drivers to print from the printer. First time the process was a success and it said that I will be now able to print from the device. When I clicked "print document" again it popped up the same message as before and asked me to install drivers to print. I clicked yes again and it took almost half an hour. After that I tried to print again but the same error popped up. I gave the permission again but it was unable to install this time. It asked me to add device using the print the section in win 10 settings. I did as it said but in the settings section it showed drivers are missing to add this device. Now I can't do anything form my pc as the drivers are not installed. I tried reinstalling the drivers for printer from device manager but it didnt work. 
I can print usually from the print section in windows 10...It just doesn't work in the app. I can even scan from the printer using web service by hp. I think something's wrong with the app in my pc. I reinstalled it but it didnt work. The printer works fine from my mobiles. and it also works fine from my win 10 laptop...It just doesn't work from the app. 

sterben_00_0-1623688782360.png

This happens every time no matter how many times I do it👆☝️

 

Thanks.

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