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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎09-15-2021 02:58 PM

HP Recommended
Product: Officejet Pro x476dn MFP
Operating System: Microsoft Windows 10 (64-bit)

Hello. I have a user who has a HP Officejet Pro x476dn MFP printer. She hasn't worked in office for at least 18-months due to the pandemic. According to her, the printer was working just fine before leaving office. 

 

When printing, a good section of the middle of the page is either missing color or streaking. Mostly it is black ink that is missing. I tried cleaning out the printer in the areas that I could reach, the best of my ability. I tried to locate all areas that I could pull apart to get to rollers and clean them. Still no improvement. I removed all of the ink cartridges to make sure there wasn't anything blocking the contacts or that the ink got dried up on any of the contacts after an extended period of time not being used. There was nothing blocking the contacts or dried ink. All ink cartridges were replaced just in case there was an issue with any of the cartridges and after that, still no improvement when printing. I ran the printhead cleaning process 3 times and no improvement after that. I've included a picture of the print quality test that printed out.Christian1.jpg

 

If anyone knows what might be causing this issue and what would need to be done to remedy it, I would greatly appreciate it if you could help me out. 

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