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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎08-29-2021 04:21 PM

HP Recommended
Product: HP DeskJet ink advantage 3635
Operating System: Microsoft Windows 10 (64-bit)

My printer is not recognising my black 664 cartridge. I replaced my last cartridge with a new one and I am getting a flashing sign on the  printer display indicating  that the cartridge is empty. However,  it is full of ink because it is new and I just bought it.

I have followed the online troubleshooting steps (cleaned the cartridge heads, power cycled the printer etc etc) but it is still not working. Trying to get help through the online support  virtual chat just goes round in circles. Please can anyone advise how I might solve this problem or do I have to get a replacement cartridge ? Also, how can I avoid this problem from happening in the future? I'd really appreciate some help. Thanks

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