• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Ready to level up? Join the Expert Program—
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎10-10-2018 10:19 AM

HP Recommended
Product: LaserJet Pro MFP M521dn
Operating System: Microsoft Windows 10 (64-bit)

Printer goes into sleep mode no matter what I set it for and it does not wake when a print job is sent to it.  I tried the panel settings and users have to manually to the printer to turn it off and on again.  The print status at the PCs are not offline, the printer is on a domain network discoverable by hostname.  Looking at the printer host site always shows it is in sleep mode.  In the ECO Smart Console I have the sleep auto/off set to one hour or 5 minutes, all the wake events are checked and shutdown option is set to never.  Any tips are appreciated.  Thanks in advance!

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.