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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-02-2018 10:53 AM

HP Recommended
Product: LaserJet Pro MFP M125nw
Operating System: Microsoft Windows 10 (32-bit)

My LaserJet Pro MFP M125nw printer was connected to wifi no problem. Then we got a new router and I can't get the printer to connect to the new wifi. The WPS button on the router doesn't work so I'm trying to do it manually.

 

If I press the Wifi button on the printer, it just says 'Press WPS button on router. Press [OK] to continue'.

 

I cannot find a way to change the printer's SSID/password on the printer itself to connect it to the correct network.

 

I have tried the Wireless Network Setup on my laptop, connecting the printer via USB - it can find the network but it is unable to connect to it. I've tried typing in the password but although I'm sure it's the correct password, it says it is incorrect. When the laptop tries to communicate the wifi settings automatically to the printer it fails with an 'unknown error'.

 

I've tried rebooting the printer and resetting it to factory settings multiple times.

 

What else can I try?

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