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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎10-01-2019 03:06 PM

HP Recommended
Product: HP LaserJet 200 Pro color MFP M276nw
Operating System: Microsoft Windows 10 (64-bit)

Since a few weeks, scan software can't connect to the printer/scanner.

Smart software messages 'Scan isn't available'.

Scan Doctor stalls on WIA Scan testing.

 

Uninstalled and re-installed software but still no scan; printer works just fine. Asked for forum assistance.

Checking the proposed solution, all services needed are running and automated (WIA, Remote Procedure Call, Shell Hardware Detection, RPC Endpoint Mapper, and DCOM Server Process Launcher) but still no scan possible.

Anyone has an idea what's wrong ??

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