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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-20-2019 05:25 PM

HP Recommended
Product: Samsung Xpress M2875FW

Hi, 

 

We have a Samsung M2875FW that has been working well for years. Recently the cartridge needed to be replaced, but since putting in a new cartridge we have been unable to print. The jobs are going through to the printer, there are no errors, the scan function is still working, but printed or copied pages are coming out blank. 

We have double checked that all the cartridge seals have been removed, and replaced the cartridge with a new one but this has been unsuccessful. We have turned it off and on again, if anyone has any ideas on how to trouble shoot this, your assistance would be greatly appreciated. 

 

Thanks

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