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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎09-12-2021 01:50 AM

HP Recommended
Product: Neverstop 1001NW
Operating System: Microsoft Windows 10 (64-bit)

Picked up some 8.5x10.5 70lb envelopes and I keep on getting creases. Printer spec says 

 

60 to 120 gsm / 16 to 27 lb

 

70lb is obviously well beyond 27lb, but 70lb converted to gsm is 105. Not sure what that’s about, but based on what the printer supports [i] special media: envelopes [ii] 60-120gsm ..I shouldn’t be encountering these issues? Is this a thermal issue?*

 

Any help would be very much appreciated. 

*Aside: although I wasn’t able to specify size, I was able to print on the envelopes without issue on an HP 5075 inkjet. 

Other notes: brand new printer.  

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