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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
HP Recommended
Dell Latitude 7470
Microsoft Windows 10 (64-bit)

My printer is available and ready. However, when I send a print job to it, the job disappears and never shows in the Queue. I have attached a screen capture of the error I get when I print a test page.HP Printererror.png

Here is the event log:

Log Name: System
Source: Microsoft-Windows-DistributedCOM
Date: 12/19/2020 12:30:53 PM
Event ID: 10016
Task Category: None
Level: Warning
Keywords: Classic
User: LOCAL SERVICE
Computer: HMS-56XKBG2.hms.local
Description:
The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID
{6B3B8D23-FA8D-40B9-8DBD-B950333E2C52}
and APPID
{4839DDB7-58C2-48F5-8283-E1D1807D0D7D}
to the user NT AUTHORITY\LOCAL SERVICE SID (S-1-5-19) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-DistributedCOM" Guid="{1B562E86-B7AA-4131-BADC-B6F3A001407E}" EventSourceName="DCOM" />
<EventID Qualifiers="0">10016</EventID>
<Version>0</Version>
<Level>3</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8080000000000000</Keywords>
<TimeCreated SystemTime="2020-12-19T17:30:53.7428841Z" />
<EventRecordID>72312</EventRecordID>
<Correlation ActivityID="{53c5809b-b97b-4cd0-b505-32b00a8790e5}" />
<Execution ProcessID="1132" ThreadID="1252" />
<Channel>System</Channel>
<Computer>HMS-56XKBG2.hms.local</Computer>
<Security UserID="S-1-5-19" />
</System>
<EventData>
<Data Name="param1">application-specific</Data>
<Data Name="param2">Local</Data>
<Data Name="param3">Activation</Data>
<Data Name="param4">{6B3B8D23-FA8D-40B9-8DBD-B950333E2C52}</Data>
<Data Name="param5">{4839DDB7-58C2-48F5-8283-E1D1807D0D7D}</Data>
<Data Name="param6">NT AUTHORITY</Data>
<Data Name="param7">LOCAL SERVICE</Data>
<Data Name="param8">S-1-5-19</Data>
<Data Name="param9">LocalHost (Using LRPC)</Data>
<Data Name="param10">Unavailable</Data>
<Data Name="param11">Unavailable</Data>
</EventData>
</Event>

 

I have uninstalled and reinstalled the printer to no avail. I have also configured the printer to use the Standard TCPIP port.

I also get the error: 

  1. printer configuration problem 0x80070005​
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