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‎09-25-2019 01:19 PM

HP Recommended
Product: HP Laserjet P2055dn
Operating System: Microsoft Windows 7 (32-bit)

I have an HP LaserJet printer P2055dn. I had not used it for a few years because of a move and illness. I installed a new HP print cartridge. When I start the printer the display panel reads: Install black cartridge. I have removed and reinstalled the cartridge several times and get the same message. When a technician I hired could not solve the problem he suggested the printer may not be reading the cartridge and suggested I return it and get a replacement. The store made the exchange but the display panel continues to display the message Install black cartridge. 

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