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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎01-06-2018 07:16 AM

HP Recommended
Product: HP Color LaserJet MFP M277dw
Operating System: macOS 10.12 Sierra

When using the HP easy scan or with preview I get the error:

 

an error ocurred while communicating with the scanner

 

This happens with  par example the following settings:

Screen Shot 2018-01-06 at 14.45.45.png

 

Happens sometimes immediately or sometimes after a few pages. 

Flatbed scanning goes correctly

 

This happens on two different mac computers,both with MAC OS 10.13.2 (High Sierra)

 

- I installed the latest drivers 12 dec 2017

- I resetted the printer driver system (choosed hp and not apple driver)

- The firmware has this version 20160921

- I switched from wifi to wired (ethernet)

-Restarted both: MacBook and Printer

- I followed the instruction from this page:

https://support.hp.com/us-en/product/hp-color-laserjet-pro-mfp-m277-series/7089945/model/7089949/doc...

 

But nothing helped till now.

Help would be appreciated.

 

 

Greetings, 

 

Frank Blom

 

Screen Shot 2018-01-06 at 14.46.09.png

 

 

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