• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎11-09-2020 09:00 AM

HP Recommended
Product: HP8610
Operating System: macOS 10.15 Catalina

Can anyone help me??

Yesterday when I turned on my MacBookPro, and logged in, I got messages like "ProductImprovementStudy.hptask" will damage your computer.  Also DeviceMonitor too.  Just kept coming up over and over.  I went online to figure out what to do, it says uninstall and reinstall with HPEasyStart or HPUnininstaller.  I've trie BOTH and the app just bounces up and down in my App area (meaning it's trying to start but can't).  I've manually uninstalled the printer in System Preferences and moved all the HP apps to trash and emptied it, rebooted 5-6 times, same response.  I tried force killing the two apps.  Well, I CAN Force Kill them, but they immediately start back up again.  I'm getting desperate now.  I've run out of things to try.  Is there someone out there that can walk me through this?  Repeat, HPEasyStart doesn't and HPUninstaller doesn't either. We've used this printer on both macs and windows (my husband can print to it even now on his Win7 pc!) for 3 years with no problems.  Why suddenly does it think HP drivers are malware?

 

Sweetpea73

Category:
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.