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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-31-2018 03:46 PM

HP Recommended
Product: Designjet Z5200ps
Operating System: Microsoft Windows 7 (64-bit)

Hi all,

I recently bought a Maintenance Kit 2 to replace a service station in a Z5200 I own (it was showing the

"Maintenance Kit #2 will soon be needed"

message for a while so I got it), replaced the part, worked fine for about 4 days and today the printer randomly displayed a 21:13 error telling me the usual

"Switch off, if problem persists, contact HP Support",

did that a few times but it still came up in the initialisation sequence.

 

The station/Maintenance Kit 2  was only purchased just over a week ago, I have not had time to run the calibration tests on the service station (this is my busiest period of the year), so I am wondering if it is because of that, or if it's just a dud service station and would I need to start an RMA/replacement request with HP and if so, how would I do that?

 

thanks in advance

Eddie

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