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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-08-2020 02:06 PM

HP Recommended

Hi, I have 2 errors.. 0x6100004a and 0x61000047.  The link in this thread at https://support.hp.com/us-en/product/hp-officejet-pro-6970-all-in-one-printer-series/8289585/model/1... which is supposed to provide some instructions appears to be broken (at least it was at the time I tried it).  While my printer is out of warranty, it is hardly used.

First it started by complaining that the printer had been incorrectly shut down.  Then it started exhibiting the error messages above. I realize that several community members have had the same problem and what has been posted as a resolution is really not a resolution.

Any assistance towards resolving this problem will be appreciated. Thanks
Geoff

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