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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-23-2021 08:51 PM

HP Recommended
Product: Laserjet Pro M263fdw
Operating System: macOS 10.15 Catalina

I have tried every possible combination of names to register my printer, but none work and HP instructions are inconsistent.

I have an HP Color LaserJet Pro MFP M283fdw  Product No. 7KW75A, but the written instructions and video don't help.

What part of this do I register under "Product name or number"?  Just the "Product No." doesn't work.  In one place they suggest starting with "LaserJet", e.g. "LaserJet M283" is the closest to their suggestion.  I have added the "Pro" and the "MFP", I have tried various combinations for name/number like LaserJet M283/7KW75A, LaserJet M283fdw/7KW75A, spaces, more complete name etc. etc.  but nothing works.  Does someone have a definitive answer that would help a lot of people.  

The latest Mac OS operating system is Big Sur, not Catalina.

 

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