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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎09-03-2017 10:24 AM

HP Recommended
Product: y3z54b
Operating System: Microsoft Windows 10 (64-bit)

We received a new HP pagewide Pro MFP 772 DN printer.  It is set up with a network connection and fixed IP.  When trying to install the print driver, downloaded from the HP site, and using the TCPIP option, the install fails with the following message.

 

Network Printer Wizard

Unable to install printer

The remote procedure call failed.

OK.

 

It seems that varying the install has no effect on the outcome.  I suspect that it has something to do with the registry or legacy printer files.

 

Paul

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