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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎08-11-2020 05:13 PM

HP Recommended
Product: HP PageWide Pro MFPdn/dw
Operating System: macOS 10.15 Catalina

I forgot my password and unfortunately, the printer dashboard login does not have a "reset password" option, so I've been locked out and can't adjust the printer's settings.

 

Additionally, this all started when I was trying to use the "Scan to Email" settings. I had it all set up in the dashboard. But when I went to use the feature, the control panel said I had to sign in with a PIN. I entered the PIN I set when I set up the Scan to Email settings in the dashboard, but that failed over and over again. Now the machine is useless besides just basic printing and copying.

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