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HP Recommended
Samsung SL-C480W
Microsoft Windows 10 (64-bit)

I recently bought 2 full kits of original toner and upon installing the yellow toner I get this error.

 

C1-2512 The machine has detected an invalid yellow toner cartridge. User intervention is required to remove the yellow cartridge and to install a valid yellow toner cartridge. Printing has stopped, all other machine services (if installed) are unaffected.

 

Any thoughts or troubleshooting steps I can take to resolve? The printer is just over a year old and has only had light use at home.

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