• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎07-13-2020 06:04 AM

HP Recommended
Product: HP Deskjet 4670
Operating System: Microsoft Windows 7 (64-bit)

I have a annoying problem with my HP Deskjet 4670 when scanning a document. Scan is cancelled the moment it's complete. So far, scanner has worked without any problem.

 

I've searched the HP forum and I've found the problem again and again on HP printers. The solutions were again and again the same: check drivers, reinstall software, reset printer, reinstall OS, go to Linux, change your job and so on.

 

The problem has nothing to do with that. I've reproduced the problem on 3 computers (Win7 and Win10), so forget about reinstalling software, drivers and so on.

 

The problem, at least for me, is much simpler. There is a bug in HP software, that's all. If your document has a lot of color on it, I mean on the right margin on scanning area - boom! Scan is cancelled automatically. That's all. Rearrange your document in order to leave free space on the right margin of document when scanning.

 

Sorry, this is not a question. But I cannot post to old threads and I think it can be useful for some people. 

 

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.