• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎12-02-2021 02:50 PM

HP Recommended
Product: HO OfficeJet Pro 9015e
Operating System: Microsoft Windows 10 (64-bit)

Having installed this printer, I am able to print from the computers on my wireless network, and initiate a scan to computer from the printer console, or initiate a scan from my computer. When I initiated a scan to computer from the printer console, it would give me the option of which computer to scan to, and whether to save in a pdf file or an image file (jpg, I think). That didn't last long.

While I can still print or initiate a scan from my computer, I can no longer initiate a scan to computer from the printer console. In addition, in the system tray of my computer, there is a message that "Scan to Computer is currently unavailable".

I have run Scan Doctor, to no avail. I have reinstalled the printer, but the problem persists. I have added the printer MAC address to the Trust list in my Norton 360 firewall.

This seems to be a persistent problem with every HP printer I have ever owned.

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.