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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-19-2021 11:55 AM - edited ‎05-19-2021 11:56 AM

HP Recommended
Product: LaserJet MFP M442dn

Hi.


I have a trouble with SMB scan on HP LaserJet MFP M442dn.
We have a strange problem scanning to a shared folder. We have a clustered file server named "FS". Windows Server 2008 R2 is installed on the hosts (members of Failover Cluster). All servers are members of Active Directory. If I create a folder "scan_share" on the host, assign it full share access for the domain group "All users" and full NTFS access for the the same group, and then configure scanning to this folder on the MFP, the scan test is successful.

 

ArataSan_0-1621446719014.png


I configured the scan in the Address Book section checked SMB protocol.
If I create a shared folder on the "FS", which is a Failover Cluster Service File Server, and assign it full share access and full NTSF rights for the domain group "All users", the scan test to this folder fails with the "Path Error".

 

ArataSan_1-1621446769670.png

 

All settings for scanning to a cluster file server are similar to the settings for scanning to a host, only the server name (FS) and the folder name change.
There are several HP MFPs of other models in the office, and their scanning works fine. The problem is only with M442dn. I updated the firmware to the latest V3. 82. 01. 07, it didn't solve issue.

 

Have any ideas how to solve it?

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