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‎01-04-2021 06:21 AM

HP Recommended
Product: 4650
Operating System: Microsoft Windows 10 (64-bit)

I have an old scanner, printer combo machine, the 4650. It's a terrible printer by todays standards, but I do use it still for scanning occasionally. 

 

I've just had to go through a silly amount of deleting old software, installing new, and THEN having to tell HP my personal mobile and email, just to get a scan. 

 

Why on this earth is this required? I don't want access to all your online (generally not helpful) support, and I don't want you amassing my personal info for your own ill gotten marketing gains, only to be hacked and lose it all. Just a shame that companies think that online communities can replace dedicated support and that personal info is the next generations money generator. Just make a product that works, why do you need my mobile number? Your products are generally alright, IT'S ALL THE SOFTWATE UPDATES that make a mess of things. 

 

If the products were good, and not a pain, then maybe people would want to connect further! Stop forcing a more in depth customer experience through back door means, and just focus on EARNING it. 

 

Rant over. 

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