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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎12-31-2020 01:29 AM - edited ‎12-31-2020 01:31 AM

HP Recommended
Product: MSI GP62 6QE
Operating System: Microsoft Windows 10 (64-bit)

I have a Scanjet 200 flatbed Scanner. Everything was working fine the other day but currently, whenever I try to scan, an error message comes up. 

If I press the physical button then this error comes up Scanjet error 1.jpg

 

If I click on Troubleshoot this problem then, this error follows up. 

 

Scanjet error.jpg

 

I can scan but the only format I can scan is in JPEG or Tiff. If I try to scan in PDF through the physical buttons, the scan works fine but the resulting file does not open and gives me an error message which say " This file is corrupt "

 

Please Help. I am not able to find anything online related to this. 

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