• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
HP Recommended
HP PageWide Pro MFP 577dw
Microsoft Windows 10 (64-bit)

For context, I am using a Windows 10 (64-bit) PC. My HP PageWide Pro MFP 577dw is no longer scanning documents to the computer. This is strange because the connection is good enough to allow the computer to do wireless printing to the HP PageWide Pro MFP 577dw. All the drivers are up-to-date and correct. 

 

I am worried that the issue is the Windows Image Acquisition. The service status is Stopped, but whenever I try to start it, I receive Error 1607: The process terminated unexpectedly.

 

I have followed these instructions:

  1. Search Windows for view local services, and then click the View local services Control panel setting in the list of results.

    The Services window opens.

  2. Find Windows Image Acquisition (WIA) in the Name column and look at the Status and Startup type values.

    • If the status is 'Started' and the Startup type is 'Automatic', WIA is running correctly. Skip to the next step.

  3. If the status is 'Disabled', right-click Windows Image Acquisition (WIA), click Properties, click the General tab, click Start under the Service status, and then select Automatic from the Startup type dropdown menu.

    NOTE: 

    If you cannot start WIA, make sure the following services are also Started and set as the Automatic startup type.

    • Remote Procedure Call (RPC)

    • Shell Hardware Detection

    • RPC Endpoint Mapper

    • DCOM Server Process Launcher

Even though I have followed these instructions and all of the dependencies are automatic and running, I still receive this error:

Error Message WIA.png

 

Are there any other instructions that I could try to stop the Error 1067? I want to start Windows Image Acquisition again, but I keep receiving "The process terminated unexpectedly" even though all the dependencies are running automatically.

 

 

 

 

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.