-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Archived Topics
- Unanswered Topics - Printers
- Scanner Function Failing

Create an account on the HP Community to personalize your profile and ask a question

08-17-2020 11:12 AM
For context, I am using a Windows 10 (64-bit) PC. My HP PageWide Pro MFP 577dw is no longer scanning documents to the computer. This is strange because the connection is good enough to allow the computer to do wireless printing to the HP PageWide Pro MFP 577dw. All the drivers are up-to-date and correct.
I am worried that the issue is the Windows Image Acquisition. The service status is Stopped, but whenever I try to start it, I receive Error 1607: The process terminated unexpectedly.
I have followed these instructions:
Search Windows for view local services, and then click the View local services Control panel setting in the list of results.
The Services window opens.
Find Windows Image Acquisition (WIA) in the Name column and look at the Status and Startup type values.
If the status is 'Started' and the Startup type is 'Automatic', WIA is running correctly. Skip to the next step.
If the status is 'Disabled', right-click Windows Image Acquisition (WIA), click Properties, click the General tab, click Start under the Service status, and then select Automatic from the Startup type dropdown menu.
NOTE:
If you cannot start WIA, make sure the following services are also Started and set as the Automatic startup type.
Remote Procedure Call (RPC)
Shell Hardware Detection
RPC Endpoint Mapper
DCOM Server Process Launcher
Even though I have followed these instructions and all of the dependencies are automatic and running, I still receive this error:
Are there any other instructions that I could try to stop the Error 1067? I want to start Windows Image Acquisition again, but I keep receiving "The process terminated unexpectedly" even though all the dependencies are running automatically.
