• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎10-15-2020 01:35 PM

HP Recommended
Product: HP Envy desktop and HP Pavilion Laptop and HP OfficeJet Pro 6978
Operating System: Microsoft Windows 10 (64-bit)

If anyone else has this frustrating problem - no scanner found - in Silhouette Studio 64 bit versions, it is NOT a fault with the printer/scanner or computer.  My understanding is that there are no 64 bit scanner drivers in the 64 bit versions of Silhouette Studio so in order to scan, you need to downgrade to a 32 bit version of Silhouette Studio.  I found this out by joining a FaceBook group since I got no help at all at Silhouette Studio help desk.  They had no clue even though this has been a problem for months and months.

Category:
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.