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‎07-30-2021 09:49 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Is there a tool or scrubber tool to completely remove HP drivers? I appreciate all help, but PLEASE, please, please don't just post the typical removal steps. Believe me, if they worked, I wouldn't be here asking this question. I have a ColorLaser Pro MFP M177 PCLm5 printer that periodically just stops working. Rebooting fixes it, but after a couple of print jobs, it quits again. There is another printer that you can see ONLY when you run printui.exe /s to get the printer server properties, but you can't delete it from print server properties. It does not show up under devices, or in the device manager or anywhere else. That may have nothing to do with it, but I'm hoping if I can delete all drivers then reinstall the correct one, it may help. This occurs, by the way, whether it is connected with a USB cable or wirelessly. I've already installed the latest driver (many times). You can't get it to work by stopping and restarting the print service, or by unchecking work offline. Rebooting is the only fix. Since it does the same thing when connected USB, it can't be wireless network connectivity.

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