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‎10-27-2020 07:52 AM - edited ‎10-27-2020 10:33 AM

HP Recommended
Product: iMac
Operating System: macOS 10.15 Catalina

After I insert the cyan Smart Ink cartridge, I have an error message: "Remove and reinstall the indicate cartridge, making sure it's correctly installed"  I have updated all firmware, and there are no further updates.  I have been using the Smart Ink product for 10 months without issue.  Now I cannot use my printer.  It is an HP OfficeJetPro 8715.   I have tried the unplugging and waiting 60 seconds trick to no avail. Please help!

 

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