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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎12-14-2021 07:08 AM

HP Recommended
Product: HP Color Laserjet MFP E87660
Operating System: Chrome OS

Hello,

 

After doing a firmware upgrade, stored jobs are having their settings automatically changed. I can see the print job coming in and remain on processing, with the color/black option still on color. Once the job is stored , the color/black option is no longer color, but black and thus it prints in black instead of color. All jobs are being protected with a pin, when not using a pin (as an administrator) the print job gets printed immediately (without having to sign-in) and the print job is in color, so it seems like the issue is with storing the jobs. I have tried restarting the printer and looked through all the settings without any luck. Restrict color is set to enable color, so this is not causing the issue neither.

 

Any help is appreciated,

Yonas

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